FAQ's
When your looking for satisfaction, we're here to help.
Contact Us
How do I contact customer service?
Please email us at satisfaction@subversivescents.co.uk
SHIPPING & ORDERS
When can I expect my order?
Orders typically arrive in 2-7 business days. You can track all shipments from the tracking link provided in your order confirmation email.
How much is shipping?
Free standard shipping is available on all 100ml fragrances. All other items are calculated on checkout.
Where do you ship?
We ship to the UK and most of Europe. Please visit our Shipping Policy for a full list of available shipping counties: Shipping Policy.
What happens if an item is out of stock?
If an item is out of stock, you’ll see a notification on the product page. In some cases, we may offer a ‘back in stock’ alert — just enter your email to be notified as soon as it becomes available.
Do I need an account to order?
No, you don’t need an account to place an order — you can checkout as a guest.
How can I find the status on my order?
You can track the status of all orders from your email confirmation. A dedication tracking link will let you see exactly where you order is.
What if my item is damaged, incorrect, or the shipment is missing an item?
We pride ourselves on providing a great customer experience. If an item is damaged or incorrect, you can return the product to us within 14 days from receiving it. Please see our return policy here: returns policy.
If you are missing an item, please email at right away and we’ll make it right. Email us at satisfaction@subversivescents.co.uk.
What is your return policy?
Please see our return policy here: returns policy.
How do I make a return?
We hope you are completely satisfied with your purchase, but if you need to make a return or exchange, we are here to help. Starting a return is easy at returns policy.
How long do refunds take?
Typically, refunds take 14 business days to appear in the customer’s account once processed — though this can vary depending on individual banks and payment methods.
Can I exchange my item?
Unfortunately, we do not offer exchanges
PAYMENTS
What forms of payment does Subversive Scents accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Bancontact, Google Pay, iDeal, Shop and Union Pay
Is it safe to use my card on your website?
Absolutely. Our website is built on Shopify, a leading e-commerce platform trusted by millions worldwide. All transactions are secured using industry-standard SSL encryption, ensuring your payment details are fully protected.
We do not store your card details, and all payments are processed securely via
trusted providers like Shopify Payments, PayPal, Apple Pay, and others.
Your privacy and security are extremely important to us — shop with confidence.
Can I pay in a different currency?
Currency you pay in is determined by your geo location.
Why was my payment declined?
You will receive an email notification if your payment was declined with more information. You may also contact your bank for more information.
Will I be charged tariffs, customs fees or import duties?
No there are no additional costs.
Products
Where are your products made?
All our products are designed and developed in London and are manufactured in France.
Where can I find you on social media?
Join us on Instagram at @subversivescents.
How does my fragrance lock and unlock?
To unlock turn the cap anticlockwise and push down to spray!
To lock turn the cap clockwise.
Is this an official product of The Rolling Stones?
Yes absolutely!